Start with the place people already ask for help. Pick a small set of common questions or one task, such as checking delivery status.
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Types of AI Chatbots We Build
What do people need help with? A chatbot can answer a delivery question, help a visitor choose a service, or point an employee to the right policy. Start with the conversation your team handles most often.
Plan Your Chatbot
Customer Support Chatbots
Answer common questions about delivery, returns and account setup using approved help content. Give customers a clear way to reach support for disputes or unusual cases.
E-commerce Chatbots
Help shoppers compare products, understand delivery options or check order status. For account-specific details, the chatbot can connect to your store and verify the customer before sharing information.
Sales and Lead Capture Chatbots
Help visitors find the right service, ask a few relevant questions and pass the enquiry to sales. With a CRM connection, your team can receive the enquiry with the details already collected.
Booking and Appointment Chatbots
Help customers choose an appointment type and find available times. If a booking system is connected, the chatbot can check availability and confirm the selected slot.
Internal Knowledge Chatbots
Help employees find answers in approved policies, manuals or training material. The chatbot can link to the original source and respect access permissions for restricted documents.
WhatsApp Chatbots
Help customers ask questions or follow up on an enquiry in WhatsApp. We scope the WhatsApp Business Platform setup, what the bot can answer and how conversations reach your team.
Multilingual Chatbots
Give customers a way to ask questions in the languages you support. We test each agreed language with realistic examples, including common spelling variations and mixed-language messages where relevant.
In-App Onboarding Chatbots
Guide users through setup inside your app. For example, a new account owner could ask how to invite teammates and get the steps that apply to their role.
Why Build Your AI Chatbot With ITclan BD?
Start With the Questions Your Team Already Gets
Share real support tickets, sales enquiries or employee questions. We use those examples to decide what the first release should cover and where a person should take over.
Give Your Team Context at Handoff
When the conversation needs a person, the chatbot can pass along the question and relevant details through the connected help desk or inbox. Your team can see what has already been tried.
Connect the Chatbot to the Tools You Use
Our software development experience helps us plan how the chatbot fits your site, app or support workflow. We scope the connection around what people need to do, such as checking an order or creating a support ticket.
Our Approach to AI Chatbot Development Services
We agree on what your chatbot should handle, what it can use to answer and when your team should step in. That gives you clear rules to test before customers use it.
Where needed, we connect your help desk, CRM, store or booking system. We agree on what the bot can look up, what it may update and when verification is required.
We review your FAQs, policies and product information. If the sources disagree or are out of date, we identify what needs fixing before launch.
Decide when to offer human help, what details can be shared and where to route the request. If your team is offline, the chatbot can explain the next step or create a ticket.
We write opening prompts, clarifying questions and recovery messages. For steps such as collecting an email address or checking eligibility, we can use a defined flow.
Review answer quality, appropriate handoffs and whether people finish the task they came for. Use missed questions and feedback to decide what to improve next.
How We Build and Launch Your AI Chatbot
Where an AI Chatbot Can Help First
Idea
Answer Routine Questions
Let customers get a clear answer about returns, delivery or opening hours from information you’ve approved.
Work
Collect the Details Up Front
Ask what the customer needs and gather the relevant details before creating a ticket or sending the enquiry to sales.
Team
Make Handoffs Easier
Route the chat to the right inbox and include the context your team needs to pick it up.
Goal
See Which Questions Go Unanswered
Use conversation reviews to spot missing help articles, confusing policies and tasks worth supporting next.
AI Chatbot Development Pricing
Your quote depends on the channels, languages, content, integrations and expected message volume. We can show build costs separately from ongoing model usage, channel fees, hosting and support.
Website FAQ Chatbot
Custom Quote
Based on project scope
What’s included
Support Chatbot With Human Handoff
Custom Quote
Based on project scope
What’s included
Custom Chatbot and Integrations
Custom Quote
Based on project scope
What’s included
Website FAQ Chatbot
Custom Quote
Based on project scope
What’s included
Support Chatbot With Human Handoff
Custom Quote
Based on project scope
What’s included
Custom Chatbot and Integrations
Custom Quote
Based on project scope
What’s included
Frequently Asked Questions
What are AI chatbot development services?
AI chatbot development services cover designing, building, testing and launching a chatbot around your business needs. They can include conversation design, company knowledge sources, integrations and routing to your team.
Can the chatbot answer from our own documents?
Yes. We can connect approved FAQs, help articles or documents. One approach is retrieval-augmented generation (RAG), where the chatbot looks up relevant passages before responding. If it cannot find enough information, it can ask a follow-up question or offer human help.
Can the chatbot hand off to a human?
Yes, when the agreed channel and support system support it. The chatbot can route the request to your team and share relevant context. If live support is offline, it can offer to create a ticket or explain how to get help.
Can you build for WhatsApp or connect our CRM?
We can scope a WhatsApp Business Platform setup and connections to a CRM, help desk or store. What the chatbot can do depends on account access, the platform’s capabilities and the actions you approve.
Can the chatbot support Bangla and English?
We can scope both languages and test real examples in each. If your customers use Banglish or switch languages mid-conversation, include those examples in the test set so we can assess how the chatbot handles them.
How do you handle incorrect answers and sensitive data?
We define which sources the chatbot can use and what information it can access. We test common and difficult questions, set rules for uncertain responses, and require verification or human review when the request involves sensitive information.
How much does a custom AI chatbot cost and how long does it take?
A website chatbot using ready-to-use FAQs is a smaller project than a multilingual chatbot that checks orders and connects to a help desk. We estimate the build after reviewing your content, channels, integrations and testing needs. We can identify recurring usage and support costs separately.
Can we update the chatbot after launch?
Yes. We agree on who can update the source content and how changes are reviewed. If you want ITclan BD to monitor quality, refine conversations or add new channels, we can scope that support separately.
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Testimonials from Our Business Partners
I continue to be impressed by ITclan work. What a wonderful work, They have created master pieces for me, thanks.
Have worked with ITclan before, and will again. Everything was done as instructed and they even helped solve an issue that was not originally specified clearly enough in the order.
A pleasure to work with ITclan BD, not only did a great job but put up with all my questions, issues and concerns. Will be using them again and again.
You made it so simple. My new site is so much faster and easier to work with than my old site. I just choose the page, make the change and click save. Thanks, ITclan BD!
ITclan BD's owner and his team understand in a short time what exactly you want. Has a very experienced team. Communication is very good
"ITclan BD has been a pleasure to work and collaborate with for nearly 8 months. They are a talented team and their communication is spot on. I look forward to working with them on many more."
What Should Your Chatbot Help With?
Tell us where people ask for help and which questions your team answers most. We’ll discuss what to cover in the first release.