Delivery Policy

Thank you for choosing ITclan BD as your trusted online product or service provider. This Delivery Policy outlines the terms and conditions regarding the delivery of products and services purchased through our platform. By placing an order with us, you agree to comply with and be bound by the following policies:

Order Processing Time

Once an order is received, we will begin processing it within 1-2 business days.
For customized or complex projects, additional processing time may be required. We will inform you of any delays during this stage.
Estimated delivery time for digital products or services will vary depending on the nature of the product/service and the agreement in place.

Delivery Methods

All digital products and services will be delivered through secure download links or directly to your provided email address or user account.
For customized software solutions or services, delivery will be completed through a direct file transfer or access provided through a private server or platform.
In some cases, we may arrange for live demonstrations or product walkthroughs for customized services.

Delivery Addresses

For digital products, delivery addresses refer to the email address or user account details provided during the order process.
ITclan BD is not responsible for delays or non-delivery due to incorrect address information.

Restrictions

Delivery of products and services may be restricted in certain regions or countries due to legal, regulatory, or logistical limitations. Please ensure your location is supported before placing an order.
We reserve the right to refuse delivery to locations that may pose a security risk or violate our policies.

Delivery Confirmation

Upon successful delivery, you will receive an email confirmation along with any necessary documentation or access details for digital products or services.
For customized services, we will confirm project completion and provide access or delivery within the agreed timeframe.

Delivery Delays

While we strive to meet all delivery timelines, unforeseen circumstances may cause delays. These may include but are not limited to technical issues, payment verification delays, or third-party service disruptions.
If there is a delay, we will notify you and provide an updated estimated delivery time.

Returns Due to Non-Delivery

If your product or service is not delivered as agreed, please contact our support team immediately. We will investigate the issue and provide a solution.
Returns will generally not be accepted unless there is an error on our part. Please ensure all details are correct before confirming the purchase.

Payment

Full payment for the product or service must be made within 14 days of project completion or product delivery.
Payments can be made via the preferred methods listed on our platform. Failure to make payment within the specified period may result in a suspension or hold and cancellation of your service. Plus, there will be an add-on on the payment amount due to your late charges.

Contact Information

If you have any questions regarding our delivery policy or need assistance with your order, please feel free to contact us at:

Email: [email protected]
Phone: +880 1301055093
Website: www.itclanbd.com

By placing an order with ITclan BD, you acknowledge and agree to the terms outlined in this policy. We are committed to providing the best service and delivery experience possible.